Support
Questions about your account, your plan or a charge? We're here to help.
Email us from the address you use for Cofy so we can find your account quickly. For a question about a charge, include the date and amount on your receipt.
Plans and billing
- Change your card, switch between Plus and Family, or see past invoices: in the app, go to Settings → Plan & credits → Manage billing.
- Cancel: Settings → Plan & credits → Manage billing → Cancel plan. Your plan stays active until the end of the month you've paid for, and you won't be charged again.
- The charge on your card statement appears as COFY.AI.
- Refunds: every family tries Cofy free first, so we don't offer refunds, except where the law requires otherwise. If something has gone wrong, email us and we'll look at it.
- Need more credits or more children than your plan includes? Email us.
Free trial
Your trial is free, with no credit card, and lasts one month: one child and 500 credits. A practice set uses credits, more for a bigger set. When the month ends or the credits run out, creating new practice pauses until you choose a plan; your child's history and scores stay available.
Your account and data
- Forgot your password? Use "Forgot password" on the sign-in page. If you signed up with Google, use "Continue with Google".
- Give your child their own login, or turn it off: Settings → Children.
- Delete your account or your child's information: email us from your account's address.
- What the AI sees: only the grade, subject, topic and any notes typed when creating practice, never your child's name, email or login, and it isn't used to train AI models. We're working to put zero data retention in place with our AI provider, so requests are processed and not stored. Until then, details are in our Privacy Policy (section 5).
- How we handle information is explained in our Privacy Policy.
Something wrong with a question?
Use "Report a problem" on that question in the app, or email us. It helps us fix it for everyone.